• Region One Education Service Center

    Purchasing Advisory Council Meeting




    Date:                                                                                                                                                                         Friday, November 10, 2017  

    Time:                                                                                                                                                                                1:00 p.m. – 5:00 p.m.

    Place:                                                                                                                                                              Fort Ringgold – Region One ESC

                                                                                                                                                                                                     Workshop #67462


     I.     Welcome

     II.   The “Compliance Deputy’s” Guide to Excellent Customer Service

    Customer Service Self Evaluation Tool

    Customer Service Self Evaluation Too Results

                      ♦ Presented by Annette Garcia, Region One ESC

                  Description: Let’s face it, it’s unlikely the Purchasing Department will be receiving any “favorite department” awards this year, especially since most employees view your department as the “compliance deputy”. But we all know that if you didn’t do your job, which does occasionally involve “rejection” and “EDGAR rule enforcement”, it could have a devastating impact on your district. This session will allow you to identify your customer service approach, learn how to provide excellent customer service and discover approaches to gracefully handle difficult customers.

    III.     Best Practice in Action: Mission CISD – Balancing Compliance and Customer Service

                       ♦ Presented by Roosevelt Rios, Mission CISD

       ♦ La Joya ISD Customer Service Questionnaire for Interal Customers

       ♦ La Joya ISD Customer Service Questionnaire for Vendors

     IV.     TASBO Purchasing Academy Sharing Session

                       ♦   SB 693 – Seat Belts on School Buses

     V.      Announcements

                        ♦   USDA Buy American Webinar 2 PM November 20, 2017: the latest guidance regarding Memo

                            SP 38-2017 Compliance with and Enforcement of the Buy American Provision, 

                            Click on this link to register: https://cc.readytalk.com/r/xx6tk2o7tjvt&eom

                            Link to USDA Memo: https://www.fns.usda.gov/school-meals/compliance-enforcement-buy-american

                        ♦   Next PAC meeting January 19, 2017 Workshop #67464



    Vi.      Adjournment

Last Modified on November 13, 2017