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Administrative Assistants Gather at Region One ESC for Annual Professional Development Conference

Administrative Assistants Gather at Region One ESC for Annual Professional Development Conference

EDINBURG - The Region One Education Service Center (ESC) hosted almost 200 administrative assistants and other clerical professionals at its Annual Administrative Assistant Conference, Tuesday, Nov. 1 at the Region One ESC Conference Center. The event engaged participants with complex concepts that administrative assistants may face in their role as the first point of contact at organizations, companies, or school districts.

“It is very important for administrative assistants to have great customer service skills and be up to date with information that can facilitate their daily operations,” said Aminta Silva, Coordinator for the Region One ESC Center for Leadership Excellence. “It is vital that they are equipped with all the necessary skills to facilitate their daily operations when they service parents, students or other staff members.”

Representatives from O’Hanlon, Demerath & Castillo Attorneys at Law presented the keynote address, centered around the potential legal affairs administrative assistants may encounter as they execute their everyday activities.

“There are implications to everything that we do and the records that we keep,” said Shellie Smith, Associate at O’Hanlon, Demerath Castillo Attorneys at Law. “Complaints can turn into lawsuits, so it’s important for all of us to have a legal background and understand how important the administrative assistant role is in the legal process.”

In order to further develop and enrich the expertise of professionals from across the region, presenters at the conference deconstructed and explained topics involving communication, time management, legality and customer service.

“It’s important to be aware of everything and provide good customer service,” said Madison Ramos, Clerk for Library and Media Services at Rio Grande City Grulla Independent School District. “In our role, we sometimes are faced with questions that may not be in our scope of work, so it’s important to know what to do and how to respond to provide good service and avoid any type of misconduct.”

The Administrative Assistant Conference was organized by the Region One ESC Center for Leadership Excellence. The center is committed to providing professional learning and network opportunities to campus administrators, counselors, teachers, and other classified personnel.

For more information regarding the services provided by the Center for Leadership Excellence, visit www.esc1.net/cle.

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